Shopping Basics
- Do you ship internationally?
Yes.
We do ship to every country via DHL. Shipping rates vary depending on your region.
- What delivery/ shipping methods are available?
Within Nairobi – Motorcycles.
Within Kenya – Fargo Courier
International Deliveries – DHL Express
- Do you have a size guide?
Yes. Please see link below:
- Do you make custom orders?
Yes. Custom orders take 2-5 business days to fulfill the order. The price is dependent on the design.
- Can I bring my own material?
Yes
- Can I order something on the website in a different colour/ print?
Yes, you can.
- Do you have a physical location?
No.
We are an online shop. However, you can come to our studio for fittings.
Our Studio Address
2nd Floor
Blessed House
Along Ngara Road (Next to National Oil)
Ngara
Payments
- What Payment Methods are accepted?
We accept the following payment methods:
- Mpesa
- Visa
- MasterCard
- PayPal
- Airtel Money
- Union Pay
- Do you accept international credit cards?
Yes, we do. If you have any trouble processing your payment, contact us at customercare@africanyuva.com
- Do you accept Paypal?
Yes.
Shipping & Returns
- I want to return my purchase. What do I do?
To initiate a return, please email our Customer Service team at customercare@africanyuva.com with your order number and reasons why you would like to return your item.
We will provide you with the return address and a return invoice.
- How long does it take to get a refund?
Please note that we do not offer cash refunds and only allow exchange for items of equal value or store credit.
- What is your return policy?
All returns must be postmarked within seven (7) days of delivery date. All returned items must be new and unused, with all original tags and labels attached.
To view the rest of the return policy, kindly go to: